Trevor D. Martin

Fishers, IN

• Sole systems administrator supporting a medium-sized organization, owning Microsoft 365, Azure/Entra ID, Intune, networking, endpoint security, and enterprise IT infrastructure.
• Manage the full user account lifecycle and Group Policy Objects, and administer Azure, Entra ID, and Intune for identity management, device compliance, and endpoint policy deployment.
• Monitor Entra sign-in logs and audit IAM permission structures, developing least-privilege elevated-access roles to reduce unauthorized access risk and attack surface.
• Configure Microsoft Defender for Office 365 mail-filtering rules and Ubiquiti firewall policies to block malicious traffic and strengthen network perimeter security.
• Lead a company-wide Microsoft 365 licensing audit and the Microsoft Purview data archiving/retention program, improving compliance posture and reducing software costs.
• Single-handedly designed and deployed an enterprise Jira ticketing system — including domain verification, landing page, and Microsoft 365 integration — and authored IT security SOPs and policies.
• Independently developed and deployed a Jira-based IT ticketing system to streamline support requests, track incidents, and improve response times, enhancing overall IT service delivery.

Noblesville, IN

• Diagnosed and repaired a wide range of consumer electronics, including smartphones, tablets, and laptops, ensuring high-quality service and customer satisfaction.
• Provided technical support and guidance to customers, educating them on device functionality and best practices for maintenance and security.
• Managed inventory and ordered replacement parts, maintaining accurate records and ensuring timely availability of necessary components.
• Trained and mentored junior technicians, fostering a collaborative work environment and promoting skill development within the team.
• Acted as the stand-in manager for several months due to staffing conflicts, overseeing daily operations and ensuring smooth workflow and customer service.

Indianapolis, IN

• Installed and maintained fiber-optic and copper network infrastructure for commercial and residential clients, ensuring high-quality service delivery and customer satisfaction.
• Troubleshot and resolved complex network issues, collaborating with team members and clients to implement effective solutions and minimize downtime.
• Conducted site surveys and assessments to determine optimal installation strategies, adhering to safety protocols and industry standards.
• Provided technical support and guidance to clients, educating them on network functionality and best practices for maintaining their systems.